This Privacy Policy explains how LOSPay collects, uses, shares, and protects personal information when you use LOSPay services, websites, SDKs, APIs, and applications. By using LOSPay you agree to the collection and use of information described here.

Information We Collect

• Account and identity data
  Name; email address; phone number; business name; registration documents; government ID for verification; date of birth.
• Payment and transaction data
  Card or bank account details; transaction amounts; payment link metadata; invoices; billing and settlement records.
• Device and usage data
  IP address; browser and device type; operating system; crash and performance logs; pages and features you access; timestamps.
• Location data
  Country-level location inferred from IP and billing addresses; precise location only when you explicitly enable it.
• Customer and third-party data
  Information you provide about your customers when creating payment links or onboarding sellers; data received from partners and publicly available sources.
• Cookies and tracking technologies
  Cookies, web beacons, pixels, and similar technologies to provide, secure, and analyze our services.

 

How We Use Information

• Provide and operate services
  Create and manage accounts, process payments, generate payment links, deliver receipts, and perform settlements.
• Security, fraud prevention, and compliance
  Verify identity, perform KYC/AML checks, detect and prevent fraud, manage disputes and chargebacks, and comply with laws and regulations.
• Customer support and communications
  Respond to inquiries, send transaction notifications, administrative messages, and service updates.
• Product improvement and analytics
  Analyze usage to improve features, performance, and reliability and to develop new products.
• Marketing and promotions
  Send promotional messages when you opt in; allow merchants to send communications to their customers where permitted.
• Legal and risk management
  Enforce our Terms of Service, defend legal claims, and protect our rights, users, and third parties.

 

Legal Bases for Processing

• Contractual necessity — to perform the services you request.
• Legal obligation — to comply with applicable laws and regulatory requirements.
• Legitimate interests — for fraud prevention, service improvement, and security, balanced against your rights.
• Consent — where required for special processing such as marketing or precise location data.

 

Sharing and Disclosure

• Payment processors and financial institutions
  Furnish transaction details and settlement instructions necessary to move funds.
• Service providers and vendors
  OM, MOMO, Analytics, hosting, identity verification, customer support, email, and SMS providers who process data on our behalf under contract.
• Marketplace participants
  When you use marketplace features, we share necessary information with sellers, buyers, and platform administrators to enable transactions.
• Legal and regulatory disclosures
  Disclose data to comply with subpoenas, court orders, law enforcement, or other legal processes.
• Corporate transactions
  In connection with mergers, acquisitions, reorganization, insolvency, or sale of assets; subject to confidentiality protections.
• With your consent
  When you expressly permit sharing with third parties.
• We do not sell personal data
  LOSPay does not sell your personal information for third-party marketing.

 

Cookies and Tracking

• Purpose — enable core functionality, remember preferences, measure usage, and support security.
• Types — necessary cookies, performance cookies, functionality cookies, and advertising cookies.
• Control — manage cookies via the cookie banner, your browser settings, or account preferences; disabling non-essential cookies may reduce functionality.

Data Retention

• Retention periods — we retain personal and transaction data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
• Deletion and anonymization — when data is no longer needed, we securely delete or irreversibly anonymize it.

 

Security

• Measures — encryption in transit and at rest, access controls, logging, vulnerability scanning, and regular security assessments.
• Account protections — OTP generation, two-factor authentication, role-based access for teams, and session management controls.
• Breach response — incident response procedures and notifications to affected users and regulators when required by law.

 

International Transfers

• Cross-border processing — LOSPay operates globally; your data may be transferred to and processed in countries with different privacy laws.
• Safeguards — transfers rely on lawful mechanisms such as standard contractual clauses, data processing agreements, or adequacy decisions where applicable.

 

Your Rights and Choices

• Access and correction — request access to or correction of personal data we hold about you.
• Deletion — request deletion of personal data where permitted by law and subject to retention requirements.
• Portability — request a copy of certain data in a machine-readable format.
• Objection and restriction — object to or request restriction of certain processing based on legitimate interests or direct marketing.
• Cookie and marketing preferences — opt out of non-essential cookies and marketing communications via account settings or unsubscribe links.
• How to exercise rights — contact privacy@lospay.com or use the privacy controls in your dashboard; we may require identity verification and will respond within legal timeframes.

 

Children

• LOSPay services are not directed to children under the minimum age required by applicable law. We do not knowingly collect personal data from children. If we learn we have collected such data without parental consent, we will take steps to delete it.

 

Third-Party Links and Embedded Content

• LOSPay may contain links or embedded content from third parties. Those services have their own privacy practices. We are not responsible for third-party privacy practices and encourage you to review their policies.

 

Changes to This Policy

• We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated effective date and, where appropriate, notify you by email or in-app message.

Contact

• Data protection officer privacy@lospay.com
• Mailing address: LAND OF STUDIES LTD, Apt 14, The Blood Of Jesus Building, Rail Bonaberi, Douala, Cameroon.
• For privacy requests Use your dashboard privacy controls or email privacy@lospay.com.